Issues resolving nameservers – Unscheduled

Resolved – This incident has been resolved.
Mar 2217:47 AEDT
Monitoring – The issue appears to have now been resolved.
Mar 2217:27 AEDT
Update – We have received correspondence from .AU registry with the following:

“The .AU domain name system is currently experiencing issues that may be causing your websites not to load. This will be affecting most.AU websites, not just those hosted with us, and the issue is being investigated by the Australian Domain Authority.”

We are continuing to monitor the situation as the registry tries to resolve the issue.
Mar 2217:24 AEDT

Identified – Our customers are currently experiencing issues with DNS for any .au domains.

We are aware of this problem and it looks to be with the .au registry and not with Synergy Wholesale. We are monitoring the issue and will continue to provide updates.
Mar 2217:05 AEDT

Service Status Event Name: Issues resolving nameservers
Details: Status: Current Type: Unscheduled
Service: All Services
Start Date and Time: 22/03/2022 – 4:45pm
ETR: unknown Event Details Investigating – We are aware of issues with customers intermittently not being able to resolve our nameservers. Our senior technicians are aware of the issue and are looking into currently. We will update this post once more information is known.
Will there be further updates on this status? yes, (Other)
Please See Event Details Should you have any questions, please contact us via phone 03 9029 3198 or via our support ticketing system.
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