“Your IP address Has Changed” when navigating through cPanel – Unscheduled

Resolved – This incident has been resolved.
Jul 2411:59 AEST

Service Status

Event Name: “Your IP address Has Changed” when navigating through cPanel

Status: Current
Type: Unscheduled
Service: Hosting

Start Date and Time: 10/07/2022 – 1am
ETR: unknown

Event Details
Identified – We are currently aware of an issue when navigating through cPanel where an error is shown “Your IP address Has Changed”. Our initial investigation looks to be that the issue lies within Google Chrome web browsers rotating between IPv4 and IPv6 addresses, causing the cPanel session to time out.

While our team investigates further for a permanent solution, using Mozilla Firefox or another web browser seems to work without displaying this message and disconnecting the cPanel session.

If you continue to experience this error message, please submit a Support Request to our Technical Support team with your web browser information.

Once more information is known, We will update this status.

Will there be further updates on this status? yes, (Other) Please See Event Details

Should you have any questions, please contact us via phone 03 9029 3198 or via our support ticketing system.

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